These instructions are for installing LogMeIn Free on a Windows XP computer using Internet Explorer. They should work on other similar operating systems (such as Windows 2000, Windows Vista and Windows 7) and with other web browsers (such as Mozilla Firefox), but the instructions might vary slightly. They are geared for installing LogMeIn Free to allow for remote troubleshooting, but should also work for installing to allow you to remotely access your own system.
NOTE: Remote Access to your system (by you or a remote technician) is only available when your system has an active connection to the Internet.
NOTE: These instructions deal with setting up a LogMeIn Free account and installing the software on the computer you want to access remotely. For instructions on how to access the computer remotely, refer to the KnowledgeBase Article: LogMeIn Free - Usage Instructions/Tutorial
Please Note: If you are going to be installing LogMeIn Free to allow someone else to remotely access and troubleshoot your system, you will need to provide them with this password initially - you can always change it later or disable LogMeIn later to remove such remote access capabilities - See Appendix B & Appendix C below
Please Note: It is recommended you choose a relatively strong/secure password here (i.e. a strong/secure password is one that is at least 8 characters long, isn't something familiar to yourself or found in the dictionary, and contains upper and lowercase letters, numbers, and possibly special characters/symbols (such as $, *, #, etc.)
Country: <enter your country - the default is United States>
I plan to use LogMeIn: <You can leave this set to "Personal use">
How did you discover LogMeIn?: <You can leave this as-is or select appropriate response>
Be sure to uncheck both checkboxes at the bottom of the page (above the "Continue" button) or else you will receive occasional emails from LogMeIn
Once you have entered all the information requested, click the "Continue" button
At this point, your account will have been created. At some point over the next few minutes you will receive 3 emails from LogMeIn: one requesting that you confirm your email address, one notifying you that a new computer has been added to your account (this will appear after we add the new computer in the steps below) and one notifying you that your LogMeIn subscription has changed (this will appear after you follow step 11 below). We will address those emails later in this tutorial
You will now be at your main account web page - click the "Add this computer" button and on the next page that loads, select "LogMeIn Free" and click the "Continue" button.
* This will proceed to start the installation process to allow remote access to the computer you are on currently
* If you are not on the computer that you want to remotely access, then stop here and when you are at that computer later, browse to http://www.logmein.com and log in using the email address and password you just created (it will ask you to verify your email at that point - you can skip that step by choosing "I will verify my email later" but it has to be completed within 5 days of the creation of your LogMeIn Account - which you created in Step 3) - you can then continue with this step and the rest of the tutorial
Depending on what web browser you are using, and how your security settings are set, this step might vary. After clicking the "Add this computer" link (and selecting "LogMeIn Free"), you might be prompted to allow a software application to run/download - you should allow this. Alternatively, you might be prompted to click something on the screen (such as a "Download Now" button) to start the installation. If you read the text on the screen, it should be specific to you and explain how you should start the download/installation process.
Once the installation begins, follow the prompts to proceed:
* (The following explanations are for version 4.0.982 - newer versions might be slightly different)
Click Next at the first installation screen
Accept the "Terms & Conditions of Use" by clicking the "I Agree" button
Choose "Typical" and click Next
You can enter a new description or leave the default description (which is taken from your computer name) - when done, click Next
* Computer Access Code - If your computer already has user accounts with passwords that you use to log in, you will not be required to provide a "Computer Access Code" and will not see this step (see Appendix A below). If you do see this step, please create and enter a "computer Access Code" that is at least 8 characters long.
Please Note: It is recommended you choose a relatively strong/secure "Computer Access Code" (i.e. a strong/secure password/code is one that is at least 8 characters long, isn't something familiar to yourself or found in the dictionary, and contains upper and lowercase letters, numbers, and possibly special characters/symbols (such as $, *, #, etc.).
Please Note: If you are going to be installing LogMeIn Free to allow someone else to remotely access and troubleshoot your system, you will need to provide them with this "Computer Access Code" initially - you can always change it later or disable LogMeIn later to remove such remote access capabilities - See Appendix B & Appendix C below.
You can leave the default destination folder (unless there is some specific reason to change it) and click Next
Installation will now proceed.
(During installation, your screen/display might flicker and turn black for several seconds. If this occurs, it is a normal part of the installation and your screen/display will re-appear shortly)
When installation is completed, click the "Finish" button
Once the installation is complete, a LogMeIn dialog box will pop open. Unfortunately, due to what appears to be a bug (or perhaps a marketing ploy), even though you selected LogMeIn Free earlier, the installation uses LogMeIn Pro (we will be changing this later in this tutorial). You can close this dialog box using the "X" in the upper right hand corner of it.
You should also see the LogMeIn icon in your system tray on the lower right of your computer screen (the area with small icons next to the clock).
Now, return to the LogMeIn Free web page, and if prompted, click "After installation, view your list of computers" (unless of course you experienced a problem in your installation, in which case you would click "I need help with the installation") - you will be taken to the main LogMeIn Account page.
LogMeIn is now installed on your system, but there are some additional housekeeping tasks to take care of.
First, we need to change the subscription type of the account to Free:
Towards the right hand side of the screen (underneath your computer listing), there should be a link labeled "Properties" - click this link
Now click on the "Subscription" tab towards the top of the screen (under the big "Edit Computer" text)
Click the drop-down box next to "Available Subscriptions" and select "LogMeIn Free" (it should be the second choice down in the drop-down box) and then click the "Change subscription" button
Your LogMeIn Free subscription type is now being updated - wait about 3 - 5 minutes and then refresh the screen (this can usually be accomplished with the F5 button for Internet Explorer or the CTRL+R combination for Mozilla Firefox) - while the update is occurring the status of your computer on the web page will display "Updating subscription" and will not be selectable, once the update is complete the status of your computer on the web page will revert back to the normal green button, the "Updating subscription" notation will disappear, and it will be selectable once more.
Next, we have to confirm the email address on the account:
Go and check your email inbox (the inbox of the email account you used to sign up for LogMeIn Free)
You should have three emails there:
One from "LogMeIn.com Auto-Mailer <do-not-reply@logmein.com>" titled "LogMeIn - Please activate your account" - this email will be used to validate the email address associated with your account
One from "LogMeIn.com Auto-Mailer <no-reply@logmein.com>" titled "LogMeIn Account Notification - Computer added" - this email can be safely deleted
One from "LogMeIn.com Auto-Mailer <no-reply@logmein.com>" titled "LogMeIn Account Notification - Computer subscription changed" - this email can be safely deleted
Open the first email above and locate the section with the following text "To verify your account, simply click this link or copy and paste it into your web browser:"
Right below that text is a link - click this link to open a new web page
You should see a message stating that "Your account has been verified. Thank you for taking the time to complete the registration. Your LogMeIn account is now fully active."
* If you are prompted to log-in and don't see the message specified in step 11e above, then log-in again - it might also prompt you to select your email preferences once more (you can safely uncheck everything to ensure you don't receive any future emails from LogMeIn) and then on the next screen (which you can get to by following the prompts) it should confirm your validation.
You are now done with the installation & housekeeping processes. Congratulations!
* - Asterisks indicate information, alternate steps, or steps that might not be necessary depending on your computer's configuration
Appendix A - Creating Windows User Account for Remote Troubleshooting * This appendix will guide you through creating a windows user account to be used by a remote technician
when logging in via LogMeIn to troubleshoot your system - if you were not prompted for a Computer
Access Code in step 7e above, this process is required or the remote technician will not be able to access
your system * You will need to provide the account credentials that you create below (username and password) to
the remote technician
Go to the start menu and then the run command, enter "control userpasswords" (without quotations) in the run command dialog box, and click "OK" or hit enter - the User Accounts dialog box will open
* If you were unable to access the User Accounts dialog box by following the instructions in step 1 above, you can also access it by going to the start menu, clicking "Control Panel", and then selecting "User Accounts" (and then, if necessary, selecting "User Accounts" again under the "or pick a Control Panel icon" section)
Click "Create a new account"
Enter a name for the new account and click Next - you will need to provide this to the remote technician - suggestions include: remote1, remote, remotetech, remoteaccess, remote_tech, or remote_access.
Select "Computer Administrator" and click "Create Account"
Click on the newly created account under the section titled "or pick an account to change"
Click "Create a password"
Enter a password and then enter it again to confirm
Please Note: It is recommended you choose a relatively strong/secure password here (i.e. a strong/secure password is one that is at least 8 characters long, isn't something familiar to yourself or found in the dictionary, and contains upper and lowercase letters, numbers, and possibly special characters/symbols (such as $, *, #, etc.)
Please Note: If you are going to be installing LogMeIn Free to allow someone else to remotely access and troubleshoot your system, you will need to provide them with this password initially - you can always change it later or disable LogMeIn later to remove such remote access capabilities - See Appendix B & Appendix C below
You can choose to enter a password hint or just skip it.
When you are finished, click the "Create Password" button
You can now close the "User Accounts" dialog box - you have successfully created a new Windows User Account
Appendix A Supplement - Deleting/Changing Password for Windows User Account used for Remote Troubleshooting * After remote troubleshooting on your system is complete, you might want to delete the user account you
created in Appendix A above or change the password so it is no longer accessible by anyone but you. * If you did not create a user account as specified in Appendix A above because you were prompted for a
Computer Access Code in step 7e above, you can ignore this appendix supplement. * Be EXTREMELY careful following these steps - if you delete the wrong account (such as the one you
use to log in to the system or an administrator account) you could end up causing damage to your system
or losing your data, preferences, and customizations - it is safer to change the password to one you know
if you are unsure about what account was used for remote troubleshooting.
Go to the start menu and then the run command, enter "control userpasswords" (without quotations) in the run command dialog box, and click "OK" or hit enter - the User Accounts dialog box will open
* If you were unable to access the User Accounts dialog box by following the instructions in step 1 above, you can also access it by going to the start menu, clicking "Control Panel", and then selecting "User Accounts" (and then, if necessary, selecting "User Accounts" again under the "or pick a Control Panel icon" section)
Click on the account you created (in Appendix A) under the section titled "or pick an account to change"
Click "Delete this account" to begin the account deletion process (and refer to steps 5-7 below) or click "Change the password" to begin the password change process (and refer to steps 8-11 below).
If you clicked "Delete this account" - follow these steps, if not, see below
* Since this account should not have accumulated any files, you can safely select "Delete Files"
Confirm deletion of this account by clicking "Delete Account"
You can now close the "User Accounts" dialog box - you have successfully deleted the Windows User Account you previously created for Remote Troubleshooting
If you clicked "Change the password" - follow these steps:
Enter a new password and then enter it again to confirm
Please Note: It is recommended you choose a relatively strong/secure password here (i.e. a strong/secure password is one that is at least 8 characters long, isn't something familiar to yourself or found in the dictionary, and contains upper and lowercase letters, numbers, and possibly special characters/symbols (such as $, *, #, etc.)
You can choose to enter a password hint or just skip it.
When you are finished, click the "Change Password" button
You can now close the "User Accounts" dialog box - you have successfully changed the Windows User Account password for the remote troubleshooting account.
Appendix B - Disabling LogMeIn Access * After remote troubleshooting is complete, you may want to disable LogMeIn so that no one else is able
to remotely access your system.
Locate the LogMeIn icon on your system tray (the system tray is the area of your screen in the lower right hand corner next to the clock) - the icon is a blue circle with several smaller white circles in increasing size on it - if you hover your mouse cursor over it, the text pop-up says "LogMeIn - Enabled and Online"
If you are unable to locate the icon, it is possible it is being hidden by your current system tray/taskbar preference. You should see an arrow towards the left end of the system tray pointing to the left - clicking this arrow will expand the system tray icons and you should now be able to locate the LogMeIn icon
Right-click on the icon and choose "Switch Off LogMeIn"
In the pop-up box that appears, choose "Yes"
LogMeIn will now disable itself and you will see a red X over the LogMeIn icon in the system tray
If you ever want to re-enable LogMeIn again, you simply need to right-click on the LogMeIn icon and select "Switch On LogMeIn"
Appendix C - Changing LogMeIn Passwords * Depending on your computer configuration, there is either an account password and a computer access
code associated with your LogMeIn, or an account password and a windows user account associated
with your LogMeIn.
Log in using your current email address and account password in the upper-right hand corner of the web page
Click the "Account" link at the top of the page
Click the "Change Password" link towards the top of the page
Enter your current password, enter a new password, and then re-enter the new password to verify - then click "Save"
Please Note: It is recommended you choose a relatively strong/secure password here (i.e. a strong/secure password is one that is at least 8 characters long, isn't something familiar to yourself or found in the dictionary, and contains upper and lowercase letters, numbers, and possibly special characters/symbols (such as $, *, #, etc.)
You should see the following text: "Your password was changed successfully" - your account password has now been changed.
To change your Computer Access Code (only follow these steps if you are using a Computer Access Code and had previously set one up when installing LogMeIn):
Locate the LogMeIn icon on your system tray (the system tray is the area of your screen in the lower right hand corner next to the clock) - the icon is a blue circle with several smaller white circles in increasing size on it - if you hover your mouse cursor over it, the text pop-up says "LogMeIn - Enabled and Online"
If you are unable to locate the icon, it is possible it is being hidden by your current system tray/taskbar preference. You should see an arrow towards the left end of the system tray pointing to the left - clicking this arrow will expand the system tray icons and you should now be able to locate the LogMeIn icon
Right-click on the icon and choose "Open LogMeIn..."
In the LogMeIn dialog box that opens, select the "Options" tab from the left hand pane.
On the right-hand side, click the "Change Computer Access Code..." button
Type a new computer access code and then re-type it to verify - then click "OK"
Please Note: It is recommended you choose a relatively strong/secure "Computer Access Code" (i.e. a strong/secure password/code is one that is at least 8 characters long, isn't something familiar to yourself or found in the dictionary, and contains upper and lowercase letters, numbers, and possibly special characters/symbols (such as $, *, #, etc.).
You should see a confirmation box pop-up that states "The computer access code has been successfully changed" - click "OK"
You can now close out of the LogMeIn dialog box that you opened in step 2b above.
To change the password on the Windows user account used for LogMeIn- refer to Appendix A Supplement above.
Appendix D - Uninstalling LogMeIn Completely
Uninstalling LogMeIn completely from your system can be done by simply navigating to the start menu, then the control panel, and then "Add or Remove Programs", then selecting LogMeIn from the list and clicking "Remove" - you might have to confirm you want to remove the software and/or follow prompts to remove the software completely. Once the software has been removed, you should restart your computer.
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