These instructions are for using LogMeIn Free on a Windows XP computer using Internet Explorer. They should work on other similar operating systems (such as Windows 2000, Windows Vista and Windows 7) and with other web browsers (such as Mozilla Firefox), but the instructions might vary slightly.
NOTE: Remote Access to your system is only available when your system has an active connection to the Internet and is turned on.
NOTE: You need to have already set up a LogMeIn Free Account and installed the LogMeIn software on the remote computer you want to access. For instructions on doing this, refer to the KnowledgeBase Article: LogMeIn Free - Installation Instructions/Tutorial
NOTE: Throughout this tutorial, there will be some terms used that might not be familiar to you. Here are some examples:
Remote Computer: this is the computer you are connecting to remotely. It is at a different physical location than you are at currently.
Local Computer: this is the computer you are using currently and are physically sitting at and typing on. It is the conduit that is allowing you to connect to your remote computer elsewhere via LogMeIn.
Enter your email address (username) and password in the login area (in the upper right hand corner of the web page) (see image above)
You might be prompted to save your email address (username) and password - only save this information if you are using your personal computer - DO NOT save this information if you are accessing your LogMeIn account from a public computer or one where you do not want this information saved locally.
You will now be at the main LogMeIn account page - you should see the name of the computer that you want to connect remotely too on this page - click the "Remote Control" button below that computer's name.
If the "Remote Control" button is not shown or clickable, it means that LogMeIn cannot establish a remote connection to the remote computer. Usually this is because either the remote computer is turned off (or in standby mode) or there is an Internet connection problem with the remote computer.
You might see the following pages (or something similar if you are connecting using a different web browser) - be sure to follow the prompts to allow LogMeIn to install the appropriate web browser plug-ins (these are necessary to allow you to access the remote computer)
Click the OK button if you receive a pop-up dialog box relating to the Information Bar (see above image). Then left-click on the Information Bar and choose "Install ActiveX Control" (see below image).
If you receive another pop-up dialog box prompting you to install the web browser plug-in (see below image), choose "Install"
While the connection is being established, you will see the following screen briefly
Before the connection can be completed, you will be required to authenticate to the remote computer. This is done using either a Computer Access Code that you created during the LogMeIn installation on the remote computer, or is done using Windows User Account credentials (i.e. username and password that you would normally use to log in to the remote computer if you were there and using it in person).
Computer Access Code:
Enter your LogMeIn Computer Access Code and then click the "Login" button.
If you see the above screen and want to log in to the remote computer using Windows User Account credentials, simply click the "More >>" button.
Windows User Account Credentials:
Enter your Windows username and password and then click the "Login" button.
If you see the above screen and want to log in to the remote computer using a Computer Access Code, simply click the "<< Less" button.
Once you have authenticated, you will see the following screen briefly:
Once the connection to the remote computer is complete, you will see the following screen:
(Please Note: You are now connected to the remote computer, but have not yet completed the process to be able to remote control the remote computer via LogMeIn. The screen you see above is the main page you see when you are connected to the remote computer.)
In order to remote control the computer you are now connected to, click the "Remote Control" button on the left hand side or the "Remote Control" link in the center of the screen (see above image).
* If this is the first time you are attempted to remote control to this remote computer (or the first time you are attempted to do so from the current computer you are physically located at), you will see the following screen:
Make sure the "Remember this and don't prompt again for this computer" option is checked, and then click the "OK" button.
If this is not the first time you are remote controlling this computer, or you clicked the "OK" button above, you will then see the following screen:
* At some point during the past few steps (or the next step) you might receive a pop-up dialog box or prompt from your firewall software. You should normally click whatever is necessary to tell the firewall to allow the connection to take place. If you are using Windows XP's Firewall, the pop-up dialog box will look like this:
You can simply click the "Unblock" button and proceed with this tutorial.
Once the remote control connection to the remote computer is established, you will see a screen similar to the one below. However, in the main area of the screen instead of seeing what is below, you will instead see your remote computer (either the desktop, open windows, or a log-in prompt). You can use your mouse and keyboard to interact with your remote computer as if you were physically in front of it and using it.
NOTE: If you are prompted to hit CTRL+ALT+DELETE (CTRL+ALT+DEL) to log in to the remote computer, you cannot use the keyboard on the local computer you are at to do so - refer to step 14a below.
Once you are connected to a remote computer in a remote control session via LogMeIn, a semi-transparent session window will appear:
You can safely close out of this window by clicking on the "X" in the upper right hand corner of this window.
Note: The window semi-hides itself when a mouse cursor is not actively hovering over it.
LogMeIn Remote Control Toolbar - If you look at the above image, you will see a black toolbar (with icons on the right hand side) running along the top of the remote screen. This is the LogMeIn Remote Control Toolbar.
From this toolbar, you can control several aspects of the remote computer:
CTRL+ALT+DELETE:
If you hit the CTRL+ALT+DEL keyboard combination on the actual computer you are using, it will perform that action on the local computer, and not the remote computer that you are connected to and remote controlling. In order to perform the CTRL+ALT+DEL keyboard combination on the remote computer, you will need to click the button circled in red below on the LogMeIn Remote Control Toolbar:
Full-Screen:
In order to have the remote computer's screen take up the entire screen of your local computer, you will need to click the button circled in red below on the LogMeIn Remote Control Toolbar. Simply maximizing your web browser will not allow the remote session to appear in full-screen view (although it will make it somewhat bigger than it appears when the web browser is not maximized).
Once you make the remote control session become full-screen, you will no longer see any of your local computer's screen. In order to access the LogMeIn Remote Control Toolbar now, you will have to move your cursor to very top center of your screen and hold it there for a second - a drop-down version of the LogMeIn Remote Control Toolbar will appear:
You can click the button circled in red above in order to end full-screen mode and return the remote control session to your web browser window.
Multiple Monitors:
If you have more than one monitor connected to your remote computer, you can use the button circled in red below to toggle between monitors:
Disconnect Remote Session:
When you are finished with your remote control session, it is VITAL that you do not shut down the remote computer (unless of course you want to do this). Shutting down the remote computer will prevent you from accessing it remotely unless it is physically turned on again. See more information about this in Step 15. In order to disconnect from your remote session without shutting down the remote computer, you can use the button circled in red below:
Additional Options:
There are many more options that you can explore. Some of them are available in the Options drop-down box from the LogMeIn Remote Control Toolbar. Further information is available in the LogMeIn Free - Getting Started Guide.
Disconnecting from LogMeIn Remote Control Session
When you are finished with the remote control session, it is VITAL that you do not shut down the remote computer (unless of course you want to do this). Shutting down the remote computer will prevent you from accessing it remotely unless it is physically turned on again. One accidental way of shutting down the remote computer when you are finished is using the Start Menu on the remote computer to perform a Shut Down - Turn Off procedure.
In order to disconnect from your remote session without shutting down the remote computer, you can use the button circled in red below:
After clicking this button, you will be prompted as to whether you want to disconnect or not - simply choose "Yes"
You will the be returned to the same screen you saw in Step 9 above.
Disconnecting from Remote Computer
After following step 15 above, you are still connected to the remote computer, although not actively connected in a remote control session. In order to disconnect from the remote computer, cick the "Disconnect" button on the left hand side and wait while your local computer disconnects from the remote computer.
You will now be returned to the same screen you saw in step 4 above.
Logging out of LogMeIn Account
Once you have followed steps 15 and 16, you can log out of your LogMeIn Account. To do so, simply click the "Log out" link in the upper right area of the screen (see image below).
You can now safely close your web browser. You have successfully disconnected from the remote computer and logged out of your LogMeIn Account.
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